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WordPress Maintenance & Management Agreement

Connecting Alberta — connectingalberta.ca · [email protected] · 1-825-445-0066

1. Parties

This Agreement is between Connecting Alberta ("Service Provider"), operated by Growth Catalysts, based in Alberta, Canada, and the individual or organization submitting this form ("Client").

2. Services Provided

Based on the selected plan, the Service Provider will deliver the following on a recurring basis:

• WordPress core, theme, and plugin updates
• Daily automated offsite backups
• Uptime and performance monitoring (99.8% uptime target)
• Malware scanning and security hardening (Pro & Elite)
• Content edits and quick tasks within plan limits (Pro & Elite)
• Dedicated Alberta-based account management and support
• Monthly plain-English reports on site health and performance

Specific inclusions vary by plan (Lite / Pro / Elite) as published at connectingalberta.ca/plans.

3. Term & Billing

Monthly plans: Service begins on the activation date and continues month-to-month. Either party may cancel with 30 days written notice.

Annual plans: Service begins on the activation date and is billed annually. The Client receives two months free (10 months billed, 12 months service). Annual plans may be cancelled with 30 days written notice; no partial refunds are provided for unused months.

4. Payment

Invoices are issued upon activation and on the same date each subsequent billing period. Payment is due within 7 days of invoice date. Late payments beyond 14 days may result in service suspension until the account is brought current.

5. Client Responsibilities

• Provide timely access to hosting, WordPress admin, and DNS as required
• Maintain appropriate backups of any content not managed under this plan
• Notify the Service Provider of any major site changes or third-party work
• Respond to onboarding communications within 5 business days

6. Scope Limitations

This agreement covers maintenance of existing WordPress installations. Custom development, new feature builds, e-commerce configuration, and third-party integrations are outside this agreement and quoted separately.

The Service Provider is not liable for issues caused by third-party plugins, hosting outages beyond its control, or Client modifications made outside of this agreement.

7. Intellectual Property

All website content, branding, and materials remain the sole property of the Client. The Service Provider acquires no ownership rights over the Client's website or content.

8. Confidentiality

Both parties agree to keep confidential any proprietary information shared during the term of this agreement. The Service Provider will not share Client login credentials, data, or business information with any third party without explicit written consent.

9. Limitation of Liability

The Service Provider's total liability under this agreement shall not exceed the total fees paid in the preceding 3 months. The Service Provider is not liable for indirect, incidental, or consequential damages arising from service use or interruption.

10. Termination

Either party may terminate this agreement with 30 days written notice sent to the contact addresses on record. Upon termination, all credentials and access will be returned to the Client within 5 business days. The Service Provider will provide a final backup of the site.

11. Governing Law

This agreement is governed by the laws of the Province of Alberta, Canada. Any disputes will be resolved in the courts of Alberta.

12. Amendments

The Service Provider may update these terms with 30 days written notice. Continued use of the service after that period constitutes acceptance of the updated terms.